Who we are
NYF Gym
Website: nyfgym.com.au
Email: admin@nyfgym.com.au
What personal information we collect
We may collect personal information including your name, email address, phone number, suburb or location information, and any information you submit about your training goals, experience level, and preferred session times.
How we collect personal information
We collect personal information when you submit a form on our website, submit a lead form on Facebook or Instagram, contact us by phone, email or social media, or browse our website. When you browse our website, we may collect information using cookies and similar technologies.
Why we collect, use, and disclose personal information
We collect and use personal information to respond to enquiries, provide information about NYF Gym and memberships, contact you about joining and onboarding, manage member communications, and improve our marketing and customer experience. We may disclose your personal information to trusted service providers that help us operate our business, such as website hosting, analytics, marketing tools, email services, and membership management systems.
Advertising and tracking
We may use tracking technologies such as the Meta Pixel to understand how people use our website and ads, measure campaign performance, and create audiences for advertising. You can manage cookies in your browser settings, and you can manage ad preferences within Meta platforms.
Overseas disclosure
Some of our service providers may store or process data outside Australia. We take reasonable steps to work with providers that have appropriate safeguards in place.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Access to personal information is limited to people who need it to perform their role.
Access and correction
You can request access to personal information we hold about you, and you can request corrections if information is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, contact us at admin@nyfgym.com.au.
Complaints
If you have a privacy complaint, contact us at admin@nyfgym.com.au and we will respond within a reasonable time. If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy from time to time. The latest version will be published on our website.